St. Paul - Snelling
Bank Manager Lead
Community volunteer // People-person // Aspiring cook
Providing service with a smile.
Kim Olson is responsible for keeping the daily operations of the St. Paul-Snelling location running smoothly, and she does so by creating an enjoyable environment for team members and customers. As bank manager lead, Kim also oversees the Arden Hills, Blaine and West St. Paul locations. She manages a portfolio of accounts to ensure each individual is receiving the full breadth of financial services that the bank has to offer. Whether Kim is assisting with opening a new personal account, explaining the credit process to a new customer, or helping a team member, she is always sure to do so with a smile and a strong focus on customer service to build trusting relationships with every visitor to her bank.
All of this comes fairly naturally to Kim—she’s an outgoing “people-person” who enjoys spending time getting involved both in her local community as well as staying active with family and friends where her competitive side shines through. When Kim isn’t busy volunteering with a variety of non-profits in her community, including Sharing and Caring Hands, she enjoys spending time with her daughter, creating new recipes and traveling.
As active in her role upholding the tradition of the bank’s customer-focused service as she is in her community, Kim remains a vital asset to her entire team.
Aspiration: Travel to Bora Bora and take an Alaskan cruise
Assistant Bank Manager
Community focused // Customer driven // Bilingual
Serving and connecting with the community.
made. She loves to help clients with their financial needs and strives to make every interaction a truly enjoyable experience. As an assistant bank manager in St. Paul – Snelling, Sara excels in customer satisfaction, mentoring employees and finding innovative solutions as top priorities. She is especially grateful to be bilingual, which allows her to facilitate transactions for the Hmong community.
Sara cherishes family and greatly appreciates that her parents provided for her and her eight siblings. Sara, the youngest, received a lot of love and attention. She hopes one day to take her parents anywhere in the world they would like to travel.
A natural optimist, Sara places great value on service to others, joy and gratitude. Two years ago, she adopted a rescue dog named Ace. She says Ace is one of the best gifts she has ever received.
Senior Personal Banker
Eager to lend a hand // Customer focused // Gentle guide
Ready to jump into action.
With a strong background in service management and an eagerness to learn about each of the bank’s customers, Betsy has proven to be a great fit for our team. She uses her skills to evaluate what customers need to manage their accounts and leads the way to success. Betsy carefully listens to our customers to better understand their unique circumstances which, teamed with her compassion, makes her a whiz at building lasting relationships. This is only a sampling of how she carries out her role as a senior personal banker at our St. Paul – Snelling location.
As the oldest of three, Betsy is accustomed to stepping in and assisting others. In turn, although her immediate family lives in Iowa, they have acted as a great support system since she moved to the Twin Cities. She has also donated her time to ChildServe, an organization focused on helping special needs children “live a great life.” As a volunteer, she has assisted in dance lessons with a group of 10-12 children.
One of the things Betsy finds most rewarding in her position happens to be one of our key focuses—to know our customers. She truly enjoys learning about each person by listening to their stories and discovering their passions. Through this, Betsy is able to provide each customer with the individual care they deserve.
Aspiration: Travel the world
Education: Associate Degree in Business Administration from Des Moines Area Community College
Optimist // Customer driven // Loyal
Providing exceptional customer service.
In 2013, Shauna joined Anchor Bank as a teller to help finance her education to become a pastry chef. She earned a certification from Le Cordon Bleu and embarked on a new career. A year into her life as a pastry chef, Shauna realized that she missed the banking world, her teammates and, most of all, the customers.
Her position of personal banker at St. Paul-Snelling allows her to utilize her skills to best serve existing and new customers by finding the right products, researching customer questions and working with her teammates to continually search for ways to improve the customer experience.
Shauna’s motto is to greet everyday as an opportunity to be a better person by doing a good deed for someone else. She is a proud mother of a daughter who keeps Shauna “on her toes.” Truly not needed to be stated, but no one brings better desserts to office gatherings than Shauna!